
Sectors
Sport
SOLUTION / BUSINESS
Customer Experience & Event
COUNTRY
France

Sport Tour, a national sports tour
BRAND ISSUES
Sport for everyone, everywhere in France
Promoting access to sport for all and fighting against physical inactivity through a program labeled major national cause. The initiative features a 4,000 m² mobile space that travels across regions, offering unique experiences: 8 different sports activities, inspiring encounters, and the participation of 7 athletes from the Intersport collective.
OUR MISSION
People at the heart of a national sports event
Build a team of itinerant sports coaches and hostesses to provide support in all 12 cities over 12 weeks, including all associated logistics. Impact, partner of the event, launched the recruitment process in less than 8 weeks, with over 175 specialized coaches.
IMPACT STRATEGY
A dedicated BU for a field experience mastered from A to Z
An ultra-personalized digital recruitment process. The creation of a dedicated BU: a recruitment manager, a logistics team, an account manager and a law firm specializing in family and sports law. Ongoing training and monitoring of teams with regular management rituals. Data collection and use of NPS to measure satisfaction and adjust the system, with the creation of specific CRM tools.
A challenge successfully met by the agency, which managed the budget with precision balancing recruitment, training, logistics, and more while delivering high-quality service. The recruitment of specialized profiles, along with strong team engagement and long-term retention, were the key pillars behind the success of the tour.
Resultsof the device
+ 50000
participants present
400
applications received
138
people mobilized on site
12
cities in France
